About ShareOwner

Canadian ShareOwner Investments Inc. ('ShareOwner') is a member of the Canadian Investor Protection Fund (CIPF) and a member of the Investment Industry Regulatory Organization of Canada (IIROC).

ShareOwner provides self-reliant investors with a simple, flexible and affordable way to meet long-term investing goals. With ShareOwner, investors can choose securities from a diverse selection of of high quality stocks, income trusts and exchange-traded funds.

It's easy to invest at ShareOwner because there is no inactivity fee, minimum balance requirement or minimum purchase.

How do I open an account?

Complete an online New Account Application Form by going to 'Apply Online'.

Please sign and mail your completed and signed New Account Application Form with the required documents and initial deposit to

Canadian ShareOwner Investments Inc.,
862 Richmond Street West, Suite 201,
Toronto, Ontario, M6J 1C9

You may also visit the Forms & Documents section to access all the available forms. Please feel free to contact a representative at 1-800-268-6881 (or 416-595-9600 in the Greater Toronto Area) or e-mail customercare@shareowner.com if you require any assistance.

Please note:
To open any account you must have reached the age of majority, reside in Canada and have a valid Social Insurance Number (SIN).

What Type of Accounts does ShareOwner offer?

Non-Registered Accounts (in Canadian or U.S. dollars)

Individual Account - Non-Registered

These accounts are opened with only one account owner.

Joint Account - With Rights of Survivorship (Not Applicable to Quebec Residents)

Joint accounts can be opened with two or more account owners. Each owner will have the authority to provide instructions for the Joint Account.

In the event of the death of an owner, the entire beneficial interest in the Account shall be transferred to the surviving joint owner(s). Please review the Joint Account Agreement for the rights and obligations of the survivors.

Joint Account - Tenants in Common (For Quebec Residents Only)

Joint accounts can be opened with two or more account owners. Each owner will have the authority to provide instructions for the Joint Account.

In the event of the death of an owner (tenant in common), the decedent’s beneficial interest in the account shall be transferred to their estate. Please review the Joint Account Agreement for the rights and obligations of the survivors.

Informal Trust Account

An individual account or a joint account may be designated an Informal Trust Account. Each account owner is considered the beneficial owner of the account and not as the trustee of the Informal Trust.

Investment Club Account

An Investment Club is a group of investors who pool their money to invest collectively. The following is required to establish an Investment Club Account:

1. Complete an Investment Club New Account Application Form.

2. Provide a signed Trading Authorization for Investment Clubs and Investment Club Account agreement, which designates the trading agent(s) for the Account and must be signed by each club member

3. Provide an Investment Club Member Information Form for each member.

You may also visit the Forms page to access all the available forms.

Registered Accounts

Individual Account - RSP

This type of account allows assets to grow tax-deferred - you do not pay taxes on the earnings until you withdraw money from the account.

Spousal Account - RSP

A person may contribute all or part of his (or her) maximum annual contribution to a retirement account registered in the name of his (or her) spouse or common-law partner.

How does Dividend Reinvestment at ShareOwner work?

ShareOwner automatically reinvests all cash dividends and buys more shares – including fractional shares to 4 decimals at no additional fee. The dividend reinvestment will occur during the next scheduled Pooled Trade for that security.

How Pooled Investing Works?

Investors choose securities from ShareOwner's list of Canadian and U.S. growth stocks and Exchange-Traded Funds (ETFs) that represent stock market indexes from around the world.

Pooled Trades

ShareOwner combines all orders to buy or sell a security into one Pooled order that is executed on the security's principal stock exchange.

Buyers pay – and sellers receive – the same average price paid or received for all shares included in the pooled order.

For example, orders to buy or sell Home Depot shares are accumulated and combined into one weekly Pooled trade, which is executed every Thursday. Other companies, such as General Electric, may be traded less often such as once each month (in this case on the fourth Tuesday).

Investors making a Pooled trade provide ShareOwner with online instructions:
    (1) to buy, with cash in their account or with an electronic-funds transfer from a bank;
    (2) to sell, and to deposit the proceeds into their account or to receive a cheque.

'Dollar–based' Orders

ShareOwner's Pooled Trading also enables an investor purchase a single security (or diversified portfolio) with convenient dollar amounts, such as $100 … $500 … $1,000, instead of often expensive board lots of 100 shares.

Busy, self–reliant investors enjoy additional convenience by setting up automatic withdrawals from a chequing account every one, two or three months to buy a single security or diversified portfolio with an amount that fits their cash flow.

How do I order a Portfolio Plan for my ShareOwner Account?

ShareOwner account holders may, via online instructions, start a pre-authorized purchase plan.

To set up your ShareOwner plan:

1. Go to www.shareowner.com and log in.
2. Select the Accounts tab and the account you wish to use for your Plan.
3. Select the Trading tab.
4. From the Co-Op Trade option, select the Create a New Order button.
5. Select the securities you wish to purchase and click to Add them to your Securities Basket. You can search for securities by symbol, name or sector. To view the entire list of available securities, click the Find button for All Sectors.
6. If you want to change your selected stocks in the security basket, just click the Remove button adjacent to the security you wish to remove.
7. Once you have finished adding securities to the basket, click the Proceed button.
8. Select your payment and purchase-frequency options.
9. Indicate the amount you wish to purchase (including commissions) in the Security Basket section. (To remove securities from or add them to the current Securities Basket, click the Edit Basket button).
10. Once you have entered the investment amounts click the Proceed button.
11. Please confirm your instructions to setup the Pre-Authorized Buying Service. The amount of funds required will be highlighted as the withdrawal amount.
12. Once you are satisfied with the order, confirm it by entering your trading password in the field provided and clicking Submit.
13. You will receive a confirmation if it is submitted successfully. Please print this page or note the reference number for your records.
14. Setup of your ShareOwner Plan must be completed by Saturday 11:59 p.m. Eastern Standard Time for the plan's withdrawal date to be on the following Monday. Your Co-Op trades will occur on the next available scheduled trade date based on your plan's withdrawal date.

How often can I make automatic purchases using ShareOwner's Pooled Trades?

You can make automatic purchases via Pooled Trades every one, two, three or four months. You can conveniently schedule your bank account withdrawals to make the automatic purchases.

What is an ETF?

ETFs are mutual funds that trade like stocks. As with any stock that trades on an exchange, buyers can purchase units at any time throughout the trading day via their brokers. This is different from a traditional mutual fund, in which units can usually only be bought or sold through the mutual fund sponsor, and only at the end of a trading day.

How do I transfer to ShareOwner?

To transfer your account to ShareOwner, please complete the Authorization to Transfer – Non-Registered Account form (for Cash Accounts) or the Authorization to Transfer – Registered Account form (for Registered Accounts). These forms are available in the Forms & Documents section.

Complete and sign the transfer form, indicating the details of the relinquishing institution (the other institution), your account-owner information and the transfer details.

Send the transfer form & a copy of your most recent statement to (or fax to 416-595-0400):

Canadian ShareOwner Investments Inc.,
862 Richmond Street West, Suite 201,
Toronto, Ontario M6J 1C9

How do I transfer Cash between ShareOwner Accounts?

To transfer cash from one ShareOwner account to another, you will need to send a signed, written request, either by surface mail or fax, indicating the amount of cash to transfer. You can also call a representative at 1-800-268-6881 or, in the Greater Toronto Area, 416-595-9600.

Please be advised of the following:

These accounts are opened with only one account owner.

1. If you transfer cash from a registered account to a non-registered account (RSP deregistration), your account will be subject to withholding taxes.
2. If you transfer cash from a non-registered account to a registered account, you create a contribution.

Where can I find my account number?

Log into your account at https://www.shareowner.com/coop/index.html and select an account to view. Your 12-digit account number can be found at the top-left portion of your account holdings screen. Your account number is also displayed on your monthly statements and online trade confirmations.

Forgot your User ID, Login Password or Trading Password?

Forgot Login ID

Please contact a representative by phone at 1-800-268-6881 (or 416-595-9600 in the Greater Toronto Area) or by e-mail at customercare@ShareOwner.com to request your login ID.

Forgot your Login Password

Click Here and follow the on-screen directions to reset your login password.

Password Tips

Your password must be between eight and 15 characters long and can contain letters and numbers. Your password is case-sensitive, meaning it may contain uppercase (capitals) and lowercase letters. You must type its letters that way each time you enter it. Do not select passwords made up of names, dates, phone numbers or words in any dictionary, English or otherwise.

Forgot your Trading Password

Please contact a representative by phone at 1-800-268-6881 (or 416-595-9600 in the Greater Toronto Area) or by e-mail at customercare@ShareOwner.com. Upon receipt of your request, Customer Care will send you an e-mail to reset your trading password using a secure link.

How do I update my address or contact information?

To change your address or contact information, send us a signed, written request either via surface mail or fax (416-595-0400). For more information, speak with a representative at 1-800-268-6881 (or 416-595-9600 in the Greater Toronto Area).

How can I access my monthly statements?

You can view your account at www.shareowner.com :

1. Log in and select the Accounts tab.
2. Click on the Statements link and look at its drop-down menu.
3. Select the account for which you would like to view monthly statements.
4. Click on the View button to display the statement for a particular month.

How can I access my trade confirmations?

Log into your account at https://www.shareowner.com/coop/index.html

1. Select the Trading tab
2. Click on the Confirmations link
3. From the drop down menu, select the account for which you would like to view trade confirmations
4. Next, click on the View button to display the specific trade.

Account Agreements

Visit the Forms & Documents section to access all the available forms and agreements

Which Securities can I purchase in my ShareOwner Account?

There are more than 150 Canadian and U.S. securities available. The full current list of available stocks, exchange-traded funds and income trusts is available to account holders.

How does immediate trading work?

Investors can place a market order for the immediate purchase or sale of individual securities via the telephone or online.

For more information about immediate trades, please click here [Link to Commisions and Fees Page] .

How do I request an Electronic Funds Transfer (EFT) into my ShareOwner Account?

Request an Electronic Funds Transfer (EFT) at www.shareowner.com.

1. Log into your account and select the Trading tab.
2. Click on the Pre-Authorized Contribution link.
3. From the drop-down menu, select a ShareOwner account in which to deposit funds.
4. Click on the Start New Buying link.
5. Indicate how often to make the withdrawal; from which bank account to withdraw it; and the total dollar amount to be withdrawn and click proceed.
6. Confirm the details and submit the request by entering your trading password.

Alternatively, you may copy a voided cheque and fax it with your instructions for an electronic funds transfer to a ShareOwner representative at 416-595-0400.

How do I make a cheque deposit into my ShareOwner Account?

1. Make your cheque payable to Canadian ShareOwner Investments Inc. and indicate your 12-digit ShareOwner account number.
2. Forward your cheque to our office.
   
   

   Canadian ShareOwner Investments Inc.
   862 Richmond Street West, Suite 201,
   Toronto, Ontario M6J 1C9

Please allow up to seven business days for Canada Post delivery. Once ShareOwner receives your cheque, the funds will be posted to your account within one business day.