|Types of Information We Collect
ShareOwner collects two types of information from our customers and website visitors. With your consent, we collect personal information. We may also collect anonymous/non-personal information.
Personal information is information that refers to you specifically. With your consent, we may gather personal information from you in person, over the telephone and fax or by corresponding with you via mail or the Internet.
The type of information we usually collect and maintain in your customer file may include (but is not limited to):
For Personal Customers:
Social Insurance Number
Date of Birth
Place of Employment
For corporate customers, information may include:
Business Telephone Number
Name(s) of Owner(s), Officer(s) and Director(s)
The choice to provide us with personal and financial information is always yours. In financial dealings, however, your decision to withhold particular details may limit the services we are able to provide.
To help us better understand our markets, we may also gather information for analytical purposes by conducting anonymous customer surveys.
When Information May be Disclosed to Outside Parties
ShareOwner is obliged to keep your personal and financial information confidential except: 1) when authorized by you; 2) when required by law; and, 3) when permitted by law.
When Authorized by You
The Client Account Agreement outlines the terms and conditions associated with acquiring specific products or services from ShareOwner Investments. In general, it establishes the rights and obligations of both parties as they relate to the provision of that product or service.
With respect to the matter of privacy, the Client Account Agreement authorizes us:
To collect credit and related financial information (including information related to transactions) from: you, from ShareOwner businesses, affiliates and subsidiaries, from credit agencies, from other financial institutions, and from references provided by you. To use personal or business information to determine your financial situation, to provide the services you have requested, to share with other ShareOwner businesses, affiliates and subsidiaries, and to offer additional products and services that might benefit you. To share your information with credit agencies and other financial institutions.
To use your Social Insurance Number for tax reporting and for credit agencies matching purposes only. In some cases, your consent to the use and/or disclosure of your information will be obtained verbally. In other cases, your consent will be obtained electronically.
When Required by Law
The type of information we are legally required to disclose most often relates to government tax reporting requirements.
In some instances such as a legal proceeding or court order, we may also be required to disclose certain information to authorities. Only the information specifically requested is disclosed and we take precautions to satisfy ourselves that the authorities who are making the request have legitimate grounds to do so.
When Permitted by Law
There are some situations where we are legally permitted to disclose personal information such as returning a cheque due to insufficient funds, employing reasonable and legal methods to collect a delinquent account or suspicion of illegal activities.
Access to Personal Information of Clients and Others for Regulatory Purposes
For regulatory purposes, Self Regulatory Organizations ("SROs") require access to personal information of current and former clients, employees, agent, directors, officers partners and others that has been collected or used by Regulated Persons, SROs collect, use or disclose such personal information obtained from regulated persons for regulatory purposes, including:
Surveillance of trading-related activity, sales, financial compliance, trade desk review and other regulatory audits, investigation of potential regulatory and statutory violations, regulatory databases, enforcement or disciplinary proceedings, reporting to securities regulators, and, information-sharing with securities regulatory authorities, regulated marketplaces, other self-regulatory organizations and law enforcement agencies in any jurisdiction in connection with any of the foregoing.
With Whom We May Share Your Information
ShareOwner's businesses, affiliates, and subsidiaries, their employees and service suppliers are all governed by strict standards and policies to ensure your information is secure and treated with the utmost care and respect.
At ShareOwner, customer information is strictly confidential. With your consent we will share information with other ShareOwner businesses or suppliers who perform services on our behalf. Unless you authorize us to release it, or release is required or permitted by law, we never sell, lease or trade information about you or your accounts to other parties.
ShareOwner Businesses, Affiliates and Subsidiaries
To ensure you benefit from our full range of products and services and as permitted by law, client information is sometimes shared with other ShareOwner businesses, affiliates and subsidiaries.
If you would prefer not to receive special offers promoting products and services, or that we not share your information, kindly let us know by following the instructions in our 'Opt-Out' policy.
In the course of daily operations, access to private, sensitive and confidential information is restricted to authorized employees who have a legitimate business purpose and reason for accessing it. For example, when you call us or e-mail us, our designated employees will access your information to verify that you are the account-holder and to assist you in fulfilling your financial requests.
As a condition of their employment, all employees of ShareOwner are required to abide by the privacy standards we have established. They are also required to work within the principles of ethical behavior as set out in our internal Employee Manual and must follow all applicable laws and regulations. Employees are informed about the importance of privacy and they are required to sign a confidentiality agreement that prohibits the disclosure of any client information to unauthorized individuals or parties. To reinforce their understanding and commitment to upholding client privacy and confidentiality, employees periodically receive up-to-date literature about our privacy policies, principles and standards.
Unauthorized access to and/or disclosure of client information by an employee of ShareOwner is strictly prohibited. All employees are expected to maintain the confidentiality of customer information at all times and failing to do so will result in appropriate disciplinary measures, which may include dismissal.
Outside Service Suppliers
At ShareOwner, we sometimes contract outside organizations to perform specialized services such as statement processing, market research or data processing. Our trusted service suppliers may at times be responsible for processing and handling some of the information we receive from you.
When we contract our suppliers to provide specialized services, they are given only the information necessary to perform those services. Additionally, they are prohibited from storing, analyzing or using that information for purposes other than to carry out the service they have been contracted to provide.
Our Opt-Out Policy
In order to provide you with a variety of products, services and advice, ShareOwner will with your consent, share your client information with other ShareOwner businesses, affiliates and subsidiaries. Should you not wish to receive promotional materials from, or have your personal and financial information shared with, these Companies, notify ShareOwner by written requests or by calling 1-800-268-6881 (416-595-9600 in the Greater Toronto Area) or faxing (416) 595-0400.